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Employment TypeFull-time

IndustryGroup

Salary RangeNegotiable

LocationLocation not specified

DeadlineTo be decided

Customer Support Specialist

MR Training and Jobs Center

Full-time

Location not specified

Negotiable

No closing date

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About MR Training and Jobs Center

HR Outsourcing, Training and Development, Project Staff Outsourcing, Jos Posting

Job Description

We are hiring a Customer Support Specialist to handle customer inquiries, resolve technical issues, and deliver excellent support experiences.

Responsibilities

Requirements

Apply for this position

Employment TypeFull-time

IndustryGroup

Salary RangeNegotiable

LocationLocation not specified

DeadlineTo be decided

Respond to customer inquiries via phone, email, live chat, and social media
Diagnose and resolve technical and account-related issues
Escalate complex cases to the appropriate team or department
Document customer interactions and resolutions in the CRM system
Provide product and service information to customers
Follow up to ensure customer satisfaction after issue resolution

Diploma or bachelor's degree in any field
Excellent communication and interpersonal skills
Patient, empathetic, and solutions-oriented attitude
Ability to handle high-pressure situations professionally
Familiarity with CRM and helpdesk tools (Zendesk, Freshdesk)
Previous customer support experience preferred

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