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MRTJC | Customer Service Manager

Customer Service Manager

MR Training and Jobs Center

Full-time

Negotiable

Customer Service

Posted 8 days ago

103 Views

About MR Training and Jobs Center

HR Outsourcing, Training and Development, Project Staff Outsourcing, Jos Posting

Job Description

We are seeking a Customer Service Manager to oversee customer support operations and ensure high customer satisfaction.

Responsibilities

Requirements

Apply for this position

Employment TypeFull-time

Salary RangeNegotiable

Location

Posted3/18/2026

DeadlineTo be decided

Apply for this position

Employment TypeFull-time

Salary RangeNegotiable

Location

Posted3/18/2026

DeadlineTo be decided

Supervise customer service team and daily operations
Develop and implement customer service policies
Monitor response times and service quality
Handle escalated customer complaints
Analyze customer feedback and suggest improvements
Prepare reports for management

Bachelor's degree in Business, Management, or related field
Experience in customer service management
Strong leadership and communication skills
Problem-solving and conflict resolution abilities
Knowledge of CRM systems preferred