Transaction Monitoring: Daily real-time authorization of e-banking and card transactions. Fraud Detection: Identify suspicious logins, multiple device usage, and abnormal transaction patterns. Escalation & Reporting: Escalate fraud cases to relevant teams and report incidents to management. Dispute Handling: Process cardholder disputes, chargebacks, and adjustments in line with VISA/Mastercard rules. Testing & Compliance: Participate in system testing (UAT/SIT) and ensure compliance with regulatory updates. Collaboration: Work with contact centers, IT, and risk teams to validate suspicious activities.

Bachelor’s degree in Finance, Business, IT, or related field. Experience in fraud risk management, card operations, or digital banking security. Strong analytical and problem-solving skills. Knowledge of payment systems, VISA/Mastercard regulations, and dispute resolution processes. Ability to work under pressure and handle sensitive information with integrity. Familiarity with fraud detection tools, transaction monitoring systems, and regulatory compliance.