HR Outsourcing, Training and Development, Project Staff Outsourcing, Jos Posting
Job Description
The Customer Service Officer is responsible for delivering excellent service to customers by handling inquiries, resolving complaints, and providing accurate information about the company’s products or services.
Responsibilities
Requirements
Apply for this position
Employment TypeFull-time
Salary RangeNegotiable
Location
Posted2/10/2026
DeadlineTo be decided
Apply for this position
Employment TypeFull-time
Salary RangeNegotiable
Location
Posted2/10/2026
DeadlineTo be decided
Handle customer inquiries via phone, email, chat, or in person in a professional manner
Provide accurate information about products, services, policies, and procedures
Resolve customer complaints and issues efficiently and politely
Record and update customer information in the system or CRM
Follow up with customers to ensure issues are resolved and satisfaction is achieved
Coordinate with internal departments to address customer needs
Maintain a positive and professional company image at all times
Prepare simple reports related to customer feedback or service performance
Support other customer service or administrative tasks as assigned
Bachelor’s degree or diploma in Business Administration, Management, or related field (preferred)
1–2 years of experience in customer service or related roles
Good communication skills in Khmer and English (additional languages are a plus)
Strong problem-solving and interpersonal skills
Ability to handle pressure and deal with difficult customers calmly
